Terms of Service

Nobody likes reading terms and conditions, but if we’re going to work together it’s important that we both know what to expect. I’ve tried to keep these terms as clear and simple as possible, but please don’t hesitate to get in contact if you have any questions.

Your project

Before we begin, we’ll exchange a few emails to make sure I understand exactly what it is you’re looking for. We’ll agree the kind of service you need and the format you’d like me to work in (e.g. Microsoft Word), as well as how soon I could get started on your project and how long it’ll take me to finish.

Quote and deposit

Once I’ve got everything I need, I’ll send you a quote. This will be a fixed price unless we’ve agreed otherwise, and will include any additional expenses such as travel or postage. That way you know exactly how much you’ll be paying and don’t have to worry about any unexpected bills.

This price won’t change unless you decide to increase the scope of the job or request additional services. If that happens, we can discuss our options and I’ll provide an updated quote.

If you’re happy with my quote then I’ll ask you to pay a deposit, usually half of the total fee. I won’t start work on your project until this deposit has been received, so please pay promptly if you’re working to a tight schedule.

Invoicing and payment

When my work is complete, I’ll send you an invoice for any remaining fees.

Please make payment within 14 days of my invoice. Note that if I don’t receive payment within 30 days of the invoice, I may charge an additional fee.

I accept payments by bank transfer and Paypal, whichever is more convenient. I am not VAT-registered, so my invoices will not include any VAT.

Revisions and follow-up

For copywriting projects (i.e. projects where I am creating text for you from scratch), my quote includes up to 2 sets of revisions. I’ll give you 14 days after returning each draft for you to check it over and provide feedback. Please let me know in advance if you need longer – if I don’t hear anything within 14 days, I’ll assume you’re happy and send over the final invoice.

For editing work, we’ll arrange a follow-up chat after you’ve had a chance to read through my edits. You’ll have the opportunity to ask any further questions that you might have, and we can also go over any specific changes that you’ve made in response to my feedback. However, requests for further editing will be treated as a separate job.

While I will endeavour to provide you with the best possible service, please bear in mind that I cannot guarantee that I’ll pick up absolutely every mistake when editing your work. However, if for any reason you’re not satisfied with the work I’ve done, please get in touch and I’ll do what I can to help.

Changing your mind

If you decide you don’t want to proceed, you can cancel the project at any time.

If you cancel after I’ve already started the work, your deposit will not be refunded. If the work that I’ve already done goes above the value of the deposit, I’ll invoice you for the remaining amount. If I haven’t started working on your project yet, you’ll forfeit half of your deposit since I may have already had to turn away other work in order to schedule yours.

In the unlikely event that I’m no longer able to complete your project, I will return any fees you’ve paid over and above the work I’ve already done (including the deposit if necessary).

Confidentiality

I’ll keep your commercially sensitive information confidential, and won’t share it with anybody other than you or other people contracted by you unless you give me permission.

Copyright

You remain the owner of any content you provide me for the purposes of your project. While I will try to flag up any potential legal issues, it is your responsibility to make sure you have permission to use any copyrighted material and that the information you’ve used is accurate.

Once you’ve paid my final invoice, any content I’ve created as part of the project becomes copyright to you unless we’ve agreed otherwise. You take full responsibility for the finished content as well as any legal repercussions that arise from using it. Until the final invoice has been paid, copyright for this content remains with me – you can’t publish, reproduce, change, or distribute it before you’ve settled the bill.

I like being able to tell people about my satisfied clients, so I do reserve the right to use your name and a sample of the project I’ve worked on for my portfolio.

Legal stuff

I confirm that I’m self-employed, and am responsible for my own income tax and National Insurance contributions. You have no obligation to offer me work, and any work I carry out will be done using my own equipment at the time and place of my choosing (this is important because it helps keep the tax man from treating you as my employer).

This agreement is subject to the laws of England and Wales, and both you and I agree to submit to the jurisdiction of the English and Welsh courts.

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